The property agrees not to charge cancellation fees in case of cancellation up to 15 days before the announced arrival. The following conditions also apply to purchased vouchers.

If the reservation is canceled 14 - 8 days before arrival, 50% of the total price of the stay will be charged as a cancellation fee.

If the reservation is canceled 7 - 4 days before arrival, 75% of the total price of the stay will be charged as a cancellation fee.

If the reservation is canceled 3 or 1 day before arrival or on the day of arrival, 100% of the total stay will be charged as a cancellation fee.

Christmas and New Year's Eve stays are subject to special cancellation policies as follows: cancellation of the Christmas/New Year's Eve stay can be made free of charge NO LATER THAN 10 November of the respective year. If cancelled after this date, 100% of the total price will be charged as cancellation fee. If the length of stay is shortened, the same cancellation periods apply as for cancellations.

When shortening the length of stay, the same cancellation period applies as when canceling the stay.

If the customer finds a substitute in full for the canceled stay, no cancellation fees will be charged. In this case, only report the change of customer, incl. all contact details (telephone, e-mail…). Or it is possible to change the date of stay in agreement with the landlord.

The cancellation fee is a contractual penalty.

A deposit of 50% per stay is due within 14 days of booking.

The surcharge is due no later than 15 days before arrival.

Payment terms for Christmas and New Year's Eve stays are as follows: Deposit 50% within 14 days of ordering. The balance is due no later than 6 November of the relevant year. In case of booking after November 6, the full payment is due within 3 days of receipt of the order.